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Frequently Asked Questions

Cubs Destinations
When will I receive my itinerary package with my game tickets and my Special Guest credentials?
Itinerary packages will be sent to your address on file via UPS no later than 2 weeks prior to your Cubs Destinations trip. This package will include all confirmation numbers, Special Guest passes to the VIP Tour and Reception, game tickets, a schedule of events for your weekend, and other pertinent information for your Cubs Destinations experience. Since our deliveries come via UPS, please include a physical address in your personal information, as UPS cannot deliver to PO Boxes.
What is in my gift bag? When can I expect to receive it?
Your standard gift bag will include, Cubs polo shirt, an MLB Game Ball for each guest, and the Cubs yearbook. For an additional $60 you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of choice (size, style, and player.) You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Cubs Destinations without hotel accommodations, we will make our best efforts to ensure that your gift bag is delivered to your address before you depart for your trip.
If I want a jersey upgrade, what styles of Majestic Athletic Replica Jersey are available?
Should you upgrade to receive a Majestic Athletic Replica Jersey(s), these are available in Men's, Women's, and Youth sizes. The availability of styles is as follows:
  • Men's: Any player or personalization is available for the Home (White Pinstripe) jersey, and Alternate (Blue Road) jersey. The Road Grey is only available in limited choices. Please contact a representative for more information.
  • Women's: Any player or personalization is available for the Home (White) jersey. Women's jerseys do NOT come in the Alternate (Blue Road) or Road Grey style.
  • Youth: Any player or personalization is available for the Home (White Pinstripe) jersey. The Alternate (Blue Road) jersey is only available for Soriano and Lee. Youth jerseys do NOT come in the Road Grey style.
When do I need to select my Cubs shirt sizes by?
In order to ensure that your Cubs shirts are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 70 days prior to your trip.
If I upgrade to a jersey gift bag(s), when do I need to select my jersey(s) by?
In order to ensure that your Cubs jerseys are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 70 days prior to your trip. All jerseys are made custom by Majestic Athletic, and require advance ordering in order to ensure on-time delivery.
What If I don't select my Cubs shirt/jerseys by the cut-off date?
If you are unable to select your jerseys within 70 days of the trip's departure, we will make a best effort to get your jerseys for you in time for your trip, but please be aware that there is a possibility your jerseys will need to be sent to your home address after your trip's conclusion.
If I would like to extend my stay, should I do so through Cubs Destinations or should I call the hotel directly?
All hotel extensions should be made with Cubs Destinations via telephone at 617.226.6550 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
What is your rain-out policy?
While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options:
  • Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header).
  • In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do what you wish with (give to friends, family, etc.)
  • In the event you cannot use the ticket at all, we will do our best to obtain a refund from the team. If we are able to do so, we will happily refund you the face value of the ticket.
Which player will attend the VIP Reception?
Each VIP Reception will include a chance to get autographs and participate in a Q&A with one current Cubs player. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.

 

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